Latest insights

What's Next for AI in Telecom? Insights from MWC 2025

Blog

What's Next for AI in Telecom? Insights from MWC 2025

What's Next for AI in Telecom? Insights from MWC 2025

Gil Rosen

Chief Marketing Officer, Amdocs

07 Mar 2025

All Insights

What is the optimal level of digitization?

Podcast

The Great Indoors

Matt and co-host Shahar Dumai sit down with Melon Mobile CEO Calvin Collett to discuss the Melon's origins and what makes it unique from other telcos.

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Matt Roberts, Head of Customer Marketing, Americas

S6 E5

36:02

06 Apr 2023

Customer success in SaaS and digital brands

Blog

As a Software as a Service (SaaS) business, your success is based on ensuring the success of your customers. Customer success management is crucial.

Amdocs

03 Apr 2023

The support journey

Blog

How can you have an amazing customer experience, if the support experience doesn't engage the employee in the same way?

Amdocs

03 Apr 2023

The customer journey

Blog

If Perceval had made a map on his first attempt to find the Holy Grail, it might have been easier to find again.

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Amdocs

03 Apr 2023

Preparing for the journey

Blog

What is the the Holy Grail of BSS and how do we find it?

Amdocs

03 Apr 2023

It's a journey, there is no destination

Blog

Digital brands for communications

When I read this it brings a smile to my face. And if I can apply it to my personal life, why can’t I do the same at work?

Amdocs

03 Apr 2023

Digital Brands and the customer experience revolution

Blog

ConnectX for Communications

A digital brand can help operators differentiate themselves from their competitors and build stronger engagement with their customers

Amdocs

03 Apr 2023

How does connectivity and convergence benefit humanity?

Podcast

The Great Indoors

Matt and Cox's Catherine Borda de Castro discuss innovations set to impact people’s lives, and why tech is more consumer-focused than ever.

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Matt Roberts, Head of Customer Marketing, Americas

S6 E3

30 Mar 2023

Video

ConnectX for Communications

Scott Bicheno of Telecoms.com speaks with Melon's Calvin Collett about the launch of Melon Digital and their partnership with Amdocs.

27 Mar 2023

How is Globe changing the lives of people in the Philippines?

Podcast

The Great Indoors

Matt and Gil Rosen sit down with Ernest Cu, CEO at Globe Telecom to discuss innovation in the Philippines & Globe's role in improving Filipino lives.

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Matt Roberts, Head of Customer Marketing, Americas

S6 E2

32:15

24 Mar 2023

How has 5G catalyzed a new paradigm?

Podcast

The Great Indoors

Matt and Liliana Schwartz-Brunner sit down with another guest at MWC 2023: Debika Bhattacharya, Chief Product Officer at Verizon Business.

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Matt Roberts, Head of Customer Marketing, Americas, Amdocs

S6 E2

16 Mar 2023

How can we partner for success in this new era?

Podcast

Customer Engagement Platform

The Great Indoors

Matt and his guests at MWC 2023 discuss the recent news of Microsoft and Amdocs expanding their partnership to reimagine the telco experience.

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Matt Roberts, Head of Customer Marketing, Americas, Amdocs

S6 E1

09 Mar 2023